Return & Refund Policy – ForteLugg

Your satisfaction matters to us. If something isn’t right, we’ll help you make it right.

Return Conditions:

  • Returns accepted within 14 days of delivery

  • Items must be unused, in original packaging and resale condition

  • Return shipping is the customer’s responsibility unless the product is defective

Not Returnable:

  • Final sale or discounted items

  • Used, worn, or damaged goods

Refunds:

  • Processed within 5–7 business days of receiving the return

  • Refunded to the original payment method

  • Shipping charges are non-refundable

Request a Return:

Email info@fortelugg.com with your order number and reason for return.